We use a top-notch data center
We use Amazon Web Services (AWS) for our data center. AWS is the most used and reliable hosting service in the world. Their security standards are unrivaled, and their services are designed for high-volume data center operations. AWS offers expert insights on operational services—they always have us and you covered.
Typetalk by Nulab continuously seeks to protect your data with the highest standards in the industry, which is why we’ve worked to achieve compliance with ISO/IEC 27001, ISO/IEC 27017 and IS0/IEC 27018. You can view and download the Nulab ISO 27001 certificate here, the Nulab ISO 27017 certificate here, and the Nulab ISO 27018 certificate here.
We treat your data with care
We have strict policies about who can access our servers. Typetalk servers can only be accessed from our environment firewall on AWS, and only operational team members can access that environment. Our operational team members are restricted from accessing the servers except for authorized routine checks and further investigation into user feedback such as bugs. Typetalk users have ZERO direct access to our servers.
We backup your data for peace of mind
Typetalk has two countermeasures in case of server failure, human error, etc.
- The database server forwards data to another server in real-time and copies in an instant. What does this mean for your data? If the database server fails for any reason, it is possible to resume using Typetalk with cloned data.
- A full backup for Typetalk data is done once per day. This is known as generation management. What does this mean for your data? If we lose messages due to an operational mistake, we can rollback the messages to the previous two weeks.
Backup data stored in AWS is housed in an extremely durable facility(*), so the probability of data being lost due to a failure is almost equal to zero.
(*) AWS states its storage durability is 99.999999999%. If we store 10,000 objects with AWS, on average, we may lose one of them every 10 million years or so. ( document: https://aws.amazon.com/blogs/aws/new-amazon-s3-reduced-redundancy-storage-rrs/ )
We prohibit unauthorized access
We have powerful systems in place to protect against application vulnerability and prevent malicious third parties from accessing your data on Typetalk.
All HTTP connections are encrypted
All Typetalk connections on web and mobile are encrypted by SSL. What does this mean for your data? If a malicious third party attempts to eavesdrop on your communications, they would not be able to comprehend anything.
Security issues are handled with priority
We have a set of procedures in place in the event of a vulnerability. All Typetalk users will be notified immediately following any security concerns—you’ll always know what and when we know.
- In April 2014, OpenSSL had a serious vulnerability (CVE-2014-0160). We were successfully able to re-issue all certificates the next day.
- In September 2014, GNU Bash had serious vulnerabilities (CVE-2014-6271, CVE-2014-7169). We immediately implemented measures to support and control the CVE-2014-6271 and CVE-2014-7169 issues.
Typetalk is always up to perform
Each day we ensure that Typetalk meets and exceeds the expectations of an instant messaging tool for business. We perform server monitoring, troubleshooting, and planned updates. We are always taking actions to improve our application and your experience.
Distributed and managed in various locations
AWS has multiple data centers that are dispersed in remote areas around the world. Even if a data center is down due to failure, a recovery data center can seamlessly continue service.
Monitoring server and troubleshooting
We monitor server reports 24/7. Our monitoring system notifies our operational team of system abnormalities. Our team follows up on reported abnormalities as soon as they come in.
We are currently crafting an operational manual with instructions in the event of a data center failure that will allow us to perform a rapid restoration.
You get the latest information about failure and maintenance
We inform users of planned maintenance outages a week in advance with in-app announcements and Tweets.
Our Twitter account also publishes when Typetalk is done with maintenance. If the problem is persistent, we will report it on our blog.
We are proud to report that between Feb 2017 and Feb 2018, our uptime was 99.984%. To view our latest uptime report, please visit our Service Status page: https://status.nulab.com/